Support
Help with your account, subscription, Apple Health and Apple Watch. If your question is not answered here, email us.
Include the email you sign in with and your iPhone and app version (Profile, bottom of the sheet) so we can find your account.
Subscription
Cancel or change your plan
Subscriptions are billed by Apple. On your iPhone open Settings, tap your name, then Subscriptions, and choose Koncur. Cancel at least 24 hours before the renewal date to avoid the next charge.
Restore a purchase
On a new phone or after reinstalling, open Profile and tap Restore purchases, signed in with the same Apple ID you paid with.
Refunds
Apple handles refunds for App Store purchases. Request one at reportaproblem.apple.com.
Account
Reset your password
On the sign-in screen tap Forgot password and follow the link in the email.
Delete your account
Open Profile and tap Delete account. This permanently erases your programme, logged sessions, recovery data and sign-in details. It cannot be undone. Deleting the account does not cancel an Apple subscription, so cancel that in Settings as well. You can also email us to ask for deletion.
Apple Health and Apple Watch
Apple Health permissions
Koncur reads heart rate, HRV, sleep and workouts only with your permission. To change it, open the Health app, tap your profile picture, then Apps under Privacy, then Koncur.
Apple Watch
The watch app installs from the Watch app on your iPhone. Keep the phone app signed in and nearby the first time you open it so your programme can sync. Runs and machine sessions (rower, ski erg, bike erg) are recorded on the watch; lifts are logged on the phone.
More
Koncur is training software, not medical advice. Speak to a doctor before starting a new programme if you have a medical condition or injury.